Draft for review — not yet in effect. Last updated: October 20, 2026
1. 14-day free trial
The Starter and Growth plans start with a 14-day free trial, including up to 60 minutes of calls. A card is required to start, but we don't charge it during the trial. Your card is charged on day 15 unless you cancel before the trial ends. If you cancel during the trial, you pay nothing. One trial per business.
2. 30-day money-back guarantee
If Sayra isn't right for your business, ask within 30 days of your first paid charge on the Starter or Growth plan and we'll refund that charge in full. No reason needed. This applies once per business.
- Monthly plans: we refund your first paid month.
- Yearly plans: we refund your first yearly payment in full if you ask within 30 days of that payment.
- Overage minutes used above your plan's allowance are not refundable.
3. How to cancel
Cancel any time in the billing portal or by emailing hello@callsayra.com from the address on your account. Cancellation takes effect at the end of your current billing period: the service keeps working until then and doesn't renew. We confirm every cancellation by email.
4. How to ask for a refund
Email hello@callsayra.com from the address on your account, or call (305) 699-5217. We confirm by email, stop the service, and send the refund to the card you paid with within 5 business days. Your bank may take a few more days to show it.
5. After the first 30 days
- Monthly plans: cancel any time; the plan runs to the end of the month you've paid for. We don't refund partial months.
- Yearly plans: paid upfront. You can cancel any time so the plan won't renew, but we don't refund the unused part of the year after the first 30 days.
6. Done-for-you
- Done-for-you setup and monthly fees follow the written quote or order form you accept.
7. What isn't covered
- Charges from your own phone carrier, including call forwarding charges.
- Accounts suspended or closed for breaking our Terms of Service, for example unlawful calling.
8. Billing mistakes
If we charge you incorrectly, for example twice or after you cancelled, we refund the incorrect amount in full whenever you tell us.
9. Contact
Hope Bay Holdings LLC, doing business as Sayra
611 South Dupont Highway, Suite 102, Dover, DE 19901
Email: hello@callsayra.com
Phone: (305) 699-5217