FAQ
Questions, answered straight.
Setup, call forwarding, billing, privacy and how Sayra handles your callers.
Getting started
How long does setup take?
Self-serve setup takes about 2 minutes: you answer a few questions about your business, and your Sayra number is ready within a few minutes. Then you turn on call forwarding with one tap. With the Done-for-you plan, we handle everything and you're live within 7 days.
Do I keep my phone number?
Yes. You keep the number your customers already have and forward calls to Sayra: every call, only the ones you don't answer, or just after hours. You can switch forwarding off any time, and nothing is ported.
Does it work with my calendar?
Sayra works with common online booking calendars. Calendars and setups vary, so we confirm exactly how yours connects during setup. If yours can't connect, Sayra can still take booking requests and email them to you to confirm.
What if Sayra doesn't know the answer?
She doesn't guess. Sayra tells the caller someone will get back to them, takes a complete message, and emails it to you. Then tell us the answer and she'll know it next time.
How do I hear my calls or change my settings?
Every call summary email has a link to your online dashboard. There you can play recordings, read transcripts, search past calls and change your hours, services, transfer number, booking link and what Sayra knows. Changes go live in seconds. You can also sign in at orders.callsayra.com/my with the email address your summaries go to.
On the call
Does it sound like a robot?
No. Sayra speaks in a natural, conversational voice, handles interruptions and keeps things moving. She never pretends to be human: if a caller asks, she says she's an AI assistant. Call (305) 699-5217 to hear her.
Does Sayra speak Spanish?
Not yet. Spanish is coming soon, and we'll tell customers as soon as it's ready. Today Sayra handles calls in English.
What happens with emergencies and urgent calls?
You decide what's urgent and where those calls go. Sayra transfers them live to your cell or on-call number. If nobody answers, she takes the details and emails you immediately. Sayra isn't a 911 service: if a caller describes a life-threatening emergency, she tells them to hang up and call 911.
Are calls recorded?
Yes. Calls are recorded and transcribed so you can check what was said, and callers are told so in the greeting. Recordings are kept for 90 days by default, then deleted. You can find them in your client login.
Billing
What counts as a minute, and what if I go over?
Minutes are the time Sayra spends on the phone, counted by the second. Most calls take 1 to 2 minutes. Starter includes 250 minutes a month and Growth includes 400. Extra minutes are $0.30 on Starter and $0.25 on Growth, billed with your next payment. We'll warn you before you hit your limit.
How do the free trial, cancellation and refunds work?
Starter and Growth come with a 14-day free trial that includes up to 60 minutes of calls. If you use them up early, Sayra keeps answering and takes messages until your paid plan starts. A card is required; you're charged on day 15 unless you cancel before then. After that, your first paid month is covered by a 30-day money-back guarantee. Details are in our Refund & Cancellation Policy.
Is there a contract?
No long-term contract. Monthly plans renew each month and you can cancel any time; cancellation takes effect at the end of the month you've paid for. Yearly plans are paid upfront for the year and won't renew once cancelled. Cancel from the billing portal or by emailing us.
Privacy and calls
What do you do with my data and my callers' data?
We use it only to run your receptionist: answering calls, sending your summaries and keeping the service secure. We don't sell it and we don't use it for advertising. Calls are processed by trusted providers for telephony, voice AI and hosting. Healthcare offices: if you need a HIPAA Business Associate Agreement, contact us before you sign up. Read the Privacy Policy.
Will Sayra make calls to people who never contacted me?
No. Sayra only answers calls to your business. She never makes outbound or sales calls on your behalf.
Can I talk to a person at Sayra?
Of course. Email hello@callsayra.com or call (305) 699-5217 and ask for a member of the team.
Stop sending callers to voicemail.
Try Sayra free for 14 days. Cancel before day 14 and you pay nothing.
Start 14-day free trialor call (305) 699-5217 and talk to Sayra yourself