Plumbing
Answer the burst-pipe call while you're under someone else's sink.
Plumbing calls are urgent, local and price-shopped. Sayra picks up every one, sorts emergencies from estimates, and gets the job on your board.
Calls Sayra handles
What your phone actually rings with.
2am emergencies
A pipe bursts overnight. Sayra asks if the water is shut off, walks the caller to the main shut-off if they can't find it, and transfers to your on-call plumber. If no one picks up, you get an urgent email with the address and the problem.
Water heater replacements
Sayra asks tank or tankless, gas or electric, approximate age and whether it's leaking, then books an estimate visit so you arrive knowing what to bring.
Drain and sewer calls
Which drain, how many fixtures are backing up, any sewage smell. Sayra gets the details that tell you whether this is a snake or a camera job.
"How much do you charge?"
Sayra explains your service-call fee and how you quote, exactly as you tell her to, instead of letting the caller hang up and dial the next plumber.
Example call
How a call sounds.
Sayra follows your script, your rules and your prices. When the call ends, you get an email summary.
- Answers in your business name
- Recording notice in every greeting
- Urgent calls transferred by your rules
- Email summary after every call
Thanks for calling Ridgeline Plumbing. This call is recorded. How can I help?
There's water coming through my kitchen ceiling. I think it's the upstairs bathroom.
Okay, let's stop the water first. Do you know where your main water shut-off is?
I think it's in the garage.
Turn that valve clockwise until it stops. While you do that, I'm connecting you to our on-call plumber now.
Water through kitchen ceiling, likely upstairs bath. Main shut-off in garage.
Example only. The business and caller are made up to show how a call goes.
Try Sayra on your own line.
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